Terms & Conditions


"Customer" - the person, firm or company with whom or with which Chilled Packaging contracts;

"Contract" - the contract for the sale and purchase of the Goods formed by the Customer's acceptance of these terms;

"Goods" - all or any of the goods which Chilled Packaging is to sell in accordance with the Contract;

"Act of Insolvency" - shall be deemed to mean and include any one or more of the following namely the passing of a resolution or the presentation of a petition for winding-up the presentation of a petition for the appointment of an administrator, the appointment of a receiver and/or manager or administrative receiver over the whole or any part of the Customer's undertaking and assets, making of a proposal for a voluntary arrangement within Part 1 Insolvency Act 1986 or a proposal for any other composition scheme or arrangement with or the calling by the Customer of any meeting of its creditors generally, the presentation of a petition in respect of a bankruptcy order, an application for an interim order in connection with any proposals for a voluntary arrangement of the Customer's affairs, anything analogous to any of the foregoing under the law of any jurisdiction.

Shipping & Returns Policy

We only sell and ship to customers that are located within the United Kingdom.

The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after despatch.

In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered.

We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.

If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customers expense

You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days.

It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.

We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account.

If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage.

If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.

Basis of Contract

These conditions shall govern the Contract to the exclusion of any other terms and conditions. Qualifications of these terms and conditions contained in any document of the Customer will be inapplicable unless expressly accepted in writing by Chilled Packaging. All implied conditions and warranties and other terms whether implied by statute or at common law or otherwise and whether as to quality, fitness for purpose, performance, merchantability or otherwise in relation to the goods and to the sale or supply thereof by Chilled Packaging are hereby excluded.


The price is for the stipulated quantity of goods only and must not be taken to apply to an order for any lesser quantities. All quotations for goods to be delivered from stock are subject to these goods being available on receipt of order.


No claim will be allowable on the grounds that goods supplied do not conform to certain dimensions where it is shown that such goods come within the bounds of a stated and agreed tolerance.


Colour shall be subject to reasonable variation.


Any stipulated period of time for delivery shall date from the receipt by Chilled Packaging of the Customer's written order to proceed or of all necessary information and drawings enabling Chilled Packaging to put the work in hand, whichever shall be the later. Where the Goods are delivered in installments, each delivery shall constitute a separate contract and failure by Chilled Packaging to deliver any one or more of the installments or any claim by the Customer in respect of any one or more installments shall not entitle the Customer to treat the Contract as a whole as repudiated.

Where delivery of the goods is to be made by Chilled Packaging in bulk Chilled Packaging reserves the right to deliver up to 10 per cent more or less than the quantity ordered and the price shall be adjusted accordingly. Chilled Packaging shall not be liable for any loss or damage which may be sustained by the Customer through failure on the part of Chilled Packaging to deliver at the rate or within the time specified, nor for any loss or damage incurred by reason of Acts of God, war, riots, fires, strikes, lockout, cessation of labour, accidents of any kind, inability to procure materials or articles required for the performance of the order or any other cause whatsoever beyond Chilled Packaging ' control whether similar to those aforesaid or not.

In the event of any such delay from any cause beyond Chilled Packaging ' control continuing for a period of more than three calendar months, Chilled Packaging reserves the right to cancel the Contract by notice in writing in respect of any Goods undelivered at the time of the giving of such notice.

No claim for loss or damage in transit or non-delivery will be claimable unless the Customer shall have advised Chilled Packaging and the carriers within three days of the termination of the transit, or, in the case of non-delivery within fourteen days from the date of the invoice.

Risk and Title

In the case of Goods to be collected from Chilled Packaging the point of delivery and transfer of risk shall occur as the Goods are loaded on to the collection vehicle or as the Goods pass out of Chilled Packaging’ storage area as the case may be. In the case where Goods are delivered to an address in Great Britain the delivery point shall occur as the Goods are removed from the transportation vehicle. Off loading shall be at the Customer’s risk.

Notwithstanding delivery and passing of risk, property in and title to the Goods shall remain in Chilled Packaging (which reserves the right to dispose of them) until Chilled Packaging has received payment in cash or cleared funds of all debts owed by the Customer to the Company in respect of the supply of goods or services. The Customer’s power to deal with the Goods shall automatically cease if the Customer shall commit or be subject to any Act of Insolvency.

Until title in the Goods passes to the Customer under this condition the Customer shall place the Goods at the disposal of the Company and the Company and its servants and agents are hereby irrevocably authorised without the need for consent of any third party using only such force as may be necessary to enter upon any premises of the Customer for the purpose of removing the Goods.

Consequential Loss

Chilled Packaging shall not be liable for personal injuries or consequential damage or loss arising from any defects (including in particular damage to goods or persons caused by leakage from or explosion of a bottle, container or moulding supplied by Chilled Packaging) or from the use of any of Chilled Packaging’ Goods.

Terms of Payment

Unless otherwise stated on the quotation payment for goods shall be due by the Customer on the last day of the month following the date of invoice. Chilled Packaging may appropriate any payment made by the Customer to such of the Goods (or the goods supplied under any other contract between Chilled Packaging and the Customer) as Chilled Packaging may think fit (notwithstanding any purported appropriation by the Customer). The Customer shall not be entitled to withhold or delay payment or exercise any right of set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.

Price Variations

If during the Contract there are increases in labour, material or transport costs, Chilled Packaging may submit to the Customer a revised price and such revised price may have regard not only to such specific items. In the event of the Customer not agreeing to pay any such increased revised price Chilled Packaging shall have the option of continuing the Contract on existing terms or regarding the Contract as terminated and in the latter event may terminate the Contract by notice to the Customer to that effect.

Intellectual Property Rights

If the Goods are to be manufactured or any process is to be applied to the Goods by Chilled Packaging in accordance with a specification or design submitted by the Customer, the Customer shall (without prejudice to the other rights and remedies of the Company) indemnify Chilled Packaging in full against all loss, costs, damages, charges, expenses and other liabilities suffered or incurred by the Company as a result of or in connection with:

  • (i) - any allegation relating to infringement of any patent, copyright design, registered trade or service mark or other industrial or intellectual property rights of any kind or any person, firm or company and/or passing off and/or unauthorised use of confidential information which results from the Company’s use of the Customer’s specification or design;
  • (ii) - any other liability of any kind to any third party including without limitation for defective goods, personal injury or death to the extent that it arises from the specification or design.



If there shall be an Act of Insolvency in relation to the Customer then Chilled Packaging shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Customer and if Goods and Services have been delivered but have not been paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.


It shall be the responsibility of the Customer to ensure that all requirements applicable to the Contract, whether statutory, regulatory, municipal and/or otherwise howsoever (including without limitation any relating to the importation or use of the Goods in the country of destination and for the payment of duties thereon) are duly complied with. No failure to delay on the part of the Company to exercise any of its rights under the Contract shall operate as a waiver thereof, nor shall any single or partial exercise of any such right preclude any other or further exercise thereof.

Any waiver by Chilled Packaging of any breach by the Customer of any of its obligations under the Contract shall not affect the rights of Chilled Packaging in the event of any further or additional breach or breaches. Each and every obligation contained in these conditions shall be treated as a separate obligation and shall be severally enforceable as such notwithstanding the non-enforceability of any other such obligation.

Any notice required to be given in writing under the Contract shall be given, where possible, by facsimile transmission and otherwise by first class post addressed to the registered office (in the case of a limited company) or to the last known address of the party for which it is intended, or to such other address as may be notified in writing by either party to the other for the purpose, and shall be deemed to have been received, in the case of a facsimile transmission, upon transmission and, in the case of a letter, forty-eight hours after posting. In providing service by letter, it shall be sufficient to show that the envelope containing the notice was properly addressed and stamped and duly posted.


The Contract shall in all respects be governed by and constructed in accordance with English Law and it is irrevocably agreed that the Courts of England are to have jurisdiction in respect thereof.

Privacy Policy

For further details regarding how we handle your privacy, please see our Privacy Policy page.

Company Details

SYNERGY PACKAGING SOLUTIONS Limited Trading as Chilled Packaging

Shelton Road
Willowbrook East Industrial Estate
United Kingdom
NN17 5XH

Company No. 04254800 
VAT Number: VAT No. 783 4523 12